pak265 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by pak265 ("pak265", "we", "us", "our") and applies to all personal data collected from users ("you", "User", "Player") who access or use the pak265 website at pak265.com and all associated services, including sports betting, live casino, slots, crash games and customer support.

pak265 is committed to handling your personal data with care, transparency and respect. This Policy explains what data we collect, why we collect it, how it is used, who it may be shared with, and what rights you have in relation to your data. By registering a pak265 account or using the platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the pak265 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

2. Data We Collect

pak265 collects personal data in the following categories:

Registration Data: When you create a pak265 account, we collect your full name, date of birth, mobile number or email address, and preferred currency. This information is required to establish and maintain your account.

Identity Verification (KYC) Data: To comply with anti-money laundering (AML) obligations and to verify your age, we collect copies of government-issued identity documents (such as a Pakistani CNIC), proof of address, and where applicable, proof of payment method ownership.

Financial Data: We collect records of deposits, withdrawals, payment method details (excluding full card numbers, which are processed by certified payment processors) and transaction history in connection with your pak265 account.

Betting & Gaming Data: We maintain records of your bet history, wager amounts, game session data, and outcomes across all pak265 products including cricket betting, live casino and slots.

Technical Data: We automatically collect device information (type, operating system, browser), IP address, session timestamps, pages visited and clickstream data when you access the pak265 platform.

Communications Data: If you contact pak265 support via live chat or email, we retain records of those communications for quality assurance, training and dispute resolution purposes.

3. How We Use Your Data

pak265 uses the personal data we collect for the following purposes:

• Account management: creating, maintaining and securing your pak265 account; authenticating your identity at login.
• Service delivery: processing bets, settling wagers, processing deposits and withdrawals, and providing access to all pak265 products.
• Regulatory compliance: conducting KYC and AML checks as required under applicable international gaming regulations; reporting to regulatory authorities where legally required.
• Fraud prevention and security: detecting suspicious activity, preventing account takeover, and protecting the integrity of the pak265 platform and its player community.
• Responsible gaming: monitoring account activity to identify patterns that may indicate problem gambling; applying responsible gaming tools at player request or under regulatory obligation.
• Customer support: responding to queries, resolving disputes and providing assistance to registered Pakistani players.
• Platform improvement: analysing aggregated, anonymised usage data to improve the pak265 platform, fix technical issues and optimise user experience.
• Marketing communications: sending promotional offers, bonus notifications and product updates where you have provided consent. You may withdraw this consent at any time.

4. Legal Basis for Processing

pak265 processes personal data on the following legal bases:

• Contract performance: processing necessary to deliver the services described in the pak265 Terms & Conditions, including account management, bet settlement and payment processing.
• Legal obligation: processing required to comply with AML regulations, age verification requirements and any applicable reporting obligations under the laws of the jurisdiction under which pak265 operates.
• Legitimate interests: fraud detection, platform security, responsible gaming monitoring, and improvement of the pak265 platform, where these interests are not overridden by your privacy rights.
• Consent: marketing communications and optional data uses where we have obtained your explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing

pak265 does not sell, rent or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances:

• Payment processors: financial data necessary to process deposits and withdrawals is shared with our certified payment partners (including JazzCash, Easypaisa, and international card processors) under contractual data protection obligations.
• KYC/AML service providers: identity verification data may be shared with third-party KYC verification providers for the purpose of confirming identity and preventing financial crime.
• Game and software providers: session and wagering data may be shared with certified game providers to facilitate gameplay, resolve disputes and ensure fair game outcomes.
• Regulatory and law enforcement authorities: pak265 will disclose personal data to relevant authorities where required by applicable law, court order or regulatory direction.
• Business transfers: in the event of a merger, acquisition or sale of assets involving pak265, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom pak265 shares personal data are required to maintain appropriate technical and organisational measures to protect that data.

6. KYC & Identity Verification

pak265 is required to verify the identity of all players before processing withdrawal requests, in accordance with applicable anti-money laundering and counter-terrorism financing regulations. Pakistani players are typically required to submit a copy of their CNIC (Computerised National Identity Card) and a recent utility bill or bank statement as proof of address.

KYC documents submitted to pak265 are stored securely and are accessible only to authorised compliance personnel. Documents are used solely for identity verification and regulatory compliance purposes. KYC data is retained for the period required by applicable regulation, which typically extends beyond the closure of the player account.

7. Cookies & Tracking Technologies

pak265 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit pak265.com. We use the following categories of cookies:

• Essential cookies: required for the platform to function, including session management, login authentication and security features. These cannot be disabled.
• Analytics cookies: used to collect aggregated, anonymised data about how users interact with pak265, enabling us to improve performance and user experience.
• Preference cookies: used to remember your account settings, language preferences and display configurations between sessions.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the pak265 platform.

8. Data Security

pak265 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, access controls limiting personal data access to authorised personnel on a need-to-know basis, and regular security audits.

While pak265 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pak265 login credentials. If you suspect that your account has been compromised, contact pak265 support immediately.

9. Data Retention

pak265 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice:

• Account data is retained for the duration of your registration and for a minimum period following account closure as required by applicable AML regulations (typically five years).
• KYC documentation is retained for the period mandated by the applicable regulatory framework.
• Transaction records are retained for a minimum of five years following the transaction date.
• Support communications are retained for up to three years for quality assurance and dispute resolution purposes.

Where data is no longer required and no legal retention obligation applies, pak265 will securely delete or anonymise it.

10. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data pak265 holds about you:

• Right of access: you may request a copy of the personal data pak265 holds about you.
• Right of rectification: you may request correction of inaccurate or incomplete personal data.
• Right of erasure: in certain circumstances, you may request deletion of your personal data. Note that deletion requests may be subject to legal retention obligations that prevent full erasure.
• Right to restrict processing: you may request that pak265 restrict processing of your data in certain circumstances, such as while a dispute is under review.
• Right to data portability: where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of the above rights, contact pak265 at [email protected]. We will respond to verified requests within 30 days.

11. Children's Privacy

pak265 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has created a pak265 account, we will close that account immediately, forfeit any associated balance in accordance with our Terms & Conditions, and delete the associated personal data to the extent permitted by applicable law. If you believe a minor has registered on pak265, please contact our support team immediately.

12. Changes to This Policy

pak265 reserves the right to update this Privacy Policy at any time. When material changes are made, we will publish the updated Policy on this page with a revised "Last Updated" date. Where the changes are significant, we may notify registered players via email or in-app notification. Your continued use of pak265 following the publication of an updated Policy constitutes your acknowledgement of the changes.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data pak265 holds about you, please contact our support team via live chat or at [email protected]. English-language support is available 24/7 for Pakistani players.

This Privacy Policy was last updated in June 2026.